Frequently Asked Questions

We understand landlords and sellers want clarity, security, and confidence. Below are the most common questions we’re asked — answered simply and transparently.

Guaranteed Rent & Property Management

❓ Do I really get guaranteed rent every month?

Yes. Once the lease is signed and keys are handed over, your rent is paid every month without fail. Payments continue even if the property is empty, being refurbished, or going through changes.

This applies to properties within our service radius where we operate full management.

No voids. No missed payments. Guaranteed income.

❓ What kind of agreement do we sign?

We use a professional company lease agreement between you (the landlord) and us (Spencer Sleepzzz). This provides long-term security and fixed monthly income for the full lease term.

You remain the legal owner of the property at all times — we simply lease and operate it.

This model applies to properties within our operational service radius.

❓ Will I have any void periods or missed payments?

No. Our guaranteed rent model removes voids completely for properties we manage within our service radius. Your payment is the same every month for the entire lease period, regardless of occupancy or market conditions.

❓ Who looks after the property once the lease is in place?

We do — for properties within our service radius.

We take full operational responsibility, including:

• Tenants / occupants

• Compliance & licensing

• Maintenance coordination

• Regular inspections

• Safety standards

• Day-to-day management

You become completely hands-off.

❓ Who pays for repairs and damages?

For managed properties within our service radius, we cover general maintenance and minor repairs as part of our service.

Major structural items (such as roof, main systems, or core fabric) are handled in line with the lease agreement — similar to a standard tenancy.

❓ What if the property needs upgrades to meet compliance?

For properties we operate within our service radius, we manage the entire compliance process, including:

• Fire safety & risk assessments

• HMO standards (if required)

• EICR, EPC & Gas certification

• Layout adjustments

• Minor improvements

You don’t need to organise or manage anything yourself.

❓ Do I lose control of my property?

Not at all. You remain the legal owner at all times.

For managed properties within our service radius, we lease and operate the property professionally while you receive guaranteed rent.

You keep the asset. We handle the work.

❓ How long is the lease?

We offer flexible terms, typically between 1 and 5 years, depending on the property and strategy.

Longer terms mean greater stability and consistent income.

(Lease services are available for properties within our operational area.)

Sales & Marketing

❓ How do you market my property?

We operate nationwide for Sales & Marketing, meaning distance is not a problem.

We use a multi-channel marketing strategy, including:

• Listing via professional third-party property portals

• Targeted buyer and investor campaigns

• Social media promotion

• Direct outreach to our buyer network

• High-quality marketing descriptions

This applies to properties anywhere in the UK.

❓ Do you use drone footage and video marketing?

Yes. Where suitable, we use professional video and drone footage to showcase properties and their surroundings.

Drone and video content is used across:

• Property listings

• Social media campaigns

• Buyer and investor marketing

(All drone work is carried out in line with UK CAA regulations.)

This service is available nationwide for marketing.

❓ Where will my property be listed?

We list properties using our third-party professional marketing platforms, as well as our own direct channels.

This allows us to reach:

• Major property audiences

• Investors and cash buyers

• Social media audiences

This applies regardless of location.

❓ Will you handle enquiries and calls?

Yes. We handle all enquiries, calls, and messages for properties nationwide.

This includes:

• Screening buyers and investors

• Answering questions

• Booking and managing viewings

• Filtering time-wasters

For properties within our service radius, we also carry out viewings in person.
For properties outside our area, we handle all marketing and enquiries, with physical viewings arranged locally by you or a trusted contact.

❓ Will I be kept updated?

Absolutely. Regardless of location, you are kept fully in the loop.

We provide:

• Regular marketing updates

• Enquiry feedback

• Offer updates and negotiations

• Honest advice on pricing and demand

You’re never left wondering what’s happening.

❓ Do I need to deal with buyers directly?

No. We act as your Sales & Marketing representative, handling all communication and negotiations nationwide.

For in-person viewings:

• Inside our radius → we handle them

• Outside our radius → viewings arranged locally

❓ Do you handle legal work or client money?

No. Spencer Sleepzzz operates as a Sales & Marketing Property Agency only.

We do not:

• Hold client money

• Provide conveyancing services

• Offer legal or financial advice

We:

• Market properties

• Generate and negotiate offers

• Liaise with solicitors to keep things moving

All legal work and funds are handled directly between you and your appointed solicitor.

This is why we are positioned as a Sales & Marketing agency, not a traditional estate agent.

No Sale, No Fee. No Hidden Costs.