Terms & Conditions

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1. Introduction

These Terms & Conditions govern the use of the Spencer Sleepzzz website and the services provided by Spencer Sleepzzz. By using our website or instructing us to act on your behalf you agree to these Terms & Conditions.

2. Our Services

Spencer Sleepzzz provides property sales lettings property management short term lettings HMO management floor plan layouts and related property services. The exact scope of services will be confirmed in writing before work begins.

3. Fees

Any fees commissions or charges will be agreed before instruction. Payment terms will be outlined within your agreement or invoice. Late payments may be subject to additional charges where permitted by law.

4. Property Information

Clients are responsible for ensuring all information provided is accurate and up to date. Spencer Sleepzzz cannot accept responsibility for incorrect information supplied by clients or third parties.

5. Marketing

Where instructed we may advertise properties through property portals social media our website and other marketing channels. Marketing material remains the property of Spencer Sleepzzz unless otherwise agreed.

6. Compliance

Clients are responsible for ensuring their property complies with all legal requirements including Gas Safety Electrical Safety EPC licensing planning permission and any other applicable legislation.

7. Floor Plan Layouts

Floor plans are produced as a visual representation of a property and should not be relied upon for structural design legal boundaries or construction purposes. Measurements are approximate unless otherwise stated.

8. Limitation of Liability

While every effort is made to provide accurate information and professional services Spencer Sleepzzz accepts no liability for indirect losses delays or circumstances beyond our reasonable control.

9. Data Protection

We process personal information in accordance with UK data protection legislation and our Privacy Policy. We are registered with the Information Commissioner's Office.

10. Complaints

If you are dissatisfied with any aspect of our service please contact us so we can resolve the matter. If a resolution cannot be reached you may refer your complaint to our approved Property Redress Scheme.

11. Changes

Spencer Sleepzzz reserves the right to amend these Terms & Conditions at any time. Any updated version will be published on our website.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales and any disputes shall be subject to the jurisdiction of the courts of England and Wales.